Terms of Service
Last updated
These terms apply to every account and service you buy from BataraCloud, a service run by PT Aspiro Pilar Revolusi. By creating an account you agree to them.
Your account
You must be at least 18 years old, or have permission from a parent or guardian, and give us accurate contact details. You are responsible for everything done through your account, so keep your password and SSH keys safe.
Billing
- Services are billed monthly in advance, in Rupiah.
- An invoice is issued 7 days before each renewal date.
- If it is still unpaid 3 days after the renewal date, the service is suspended.
- If it is still unpaid 14 days after the renewal date, the service and its data are deleted.
- Refunds follow our refund policy.
Account credit
- Account credit is a prepayment for BataraCloud services. It can only be used to pay BataraCloud invoices, including automatic renewals.
- Credit is not a deposit, savings, or electronic money. It earns no interest and cannot be withdrawn, exchanged for cash, or transferred to another account.
- Credit is non-refundable. If you were charged twice for the same credit purchase, we refund the extra payment.
Domains
- Domains are registered for the period you choose and paid in advance.
- You are the registrant and must give accurate contact details. The rules of each registry apply.
- A domain that is not renewed by its expiry date stops working and may be registered by someone else.
- A domain can be transferred to another registrar with its transfer code, 60 days or more after registration.
Acceptable use
You may not use our services to:
- break Indonesian law or the law of the country where the server runs;
- send spam, or host phishing pages, malware, or stolen data;
- attack, scan, or overload other networks or servers;
- mine cryptocurrency, or run anything that keeps the CPU at full load for long periods;
- host gambling, child sexual abuse material, or content that infringes someone else's rights.
If we find a breach we may suspend the service without notice, and terminate it without a refund. When the law requires it, we cooperate with authorities.
Backups and your data
Automatic daily backups are not currently included. You are responsible for setting up backups, keeping copies outside your VPS, and checking that your data can be restored.
Availability
We work to keep every server online and fix problems quickly, but we do not promise uninterrupted service. Planned maintenance is announced in advance by email.
Liability
To the extent the law allows, our total liability for any claim is limited to the amount you paid us for the affected service in the 3 months before the claim. We are not liable for lost profit, lost data, or other indirect loss.
Changes
We may update these terms. If a change affects you, we will email you at least 14 days before it takes effect. Price changes only apply from your next billing period.
Governing law
These terms are governed by the laws of the Republic of Indonesia. Disputes are settled first by discussion, and if that fails, at the South Jakarta District Court.
Contact
PT Aspiro Pilar Revolusi, Apartemen Menara Latumenten Nomor GA-45, Jalan Prof. Dr. Latumenten RT. 001 RW. 001, Jelambar Baru, Grogol Petamburan, Kota Adm. Jakarta Barat, DKI Jakarta 11460. Email support@bataracloud.com.